that apology comes after a man says he was mistreated on a flight earlier this month. kabc reports from los angeles. reporter: at 385 pounds, steven cristen is not a small man, but he believes he did not deserve the humiliation he says he suffered as he boarded a southwest flight on february 4th headed to washington. flight attendant stepped up in front of me and just you know, passengers behind me, just loudly, did you purchase two seats? and i said, no, why would i have purchased two seats? reporter: he says he was told his size might be offensive to other passengers and in the future would need to buy an additional seat. still, he was allowed to board the plane. i was mortified. i just i went and got in my seat and sat there silent. reporter: one man who did not remain so silent, actor/director kevin smith. a year ago this month smith was kicked off a southwest airlines flight because the airline determined he was too fat for one seat. as for the latest incident,