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Enterprise employees love to share messages, documents, and other information in Slack, whose software has become ground zero for collaboration at many companies. But Slack’s technology team is making it easier for its own business lines to complete more intensive tasks on the platform.
Slack, which has evolved from collaboration darling to $27.7 billion acquisition target of Salesforce.com, is using chatbots, fueled by machine learning (ML) and artificial intelligence, to automate sales, help-desk, HR onboarding, and other business processes. The initiative, which garnered a 2021 US CIO 100 award, is boosting lead generation and sales cycles, while saving employees thousands of hours of manual work every month, Curt Salinas, vice president of business technology, tells CIO.com.