Reported more than 328,000 customers have now had their power restored. That leaves close to without power. Pg e says they will stay without power until it is safe to restore service. Residents in low income apartment complex says they felt trapped understandably. She is live now in novato. Reporter about a third of the seniors in the buildings behind me use wheelchairs or walkers to get around and when the power went out, the elevators didnt work. And they moving around in total i was coming up and she was right here. Right across. Reporter 87yearold helen stumbled on this landing during the outage falling on top of another woman who had already fallen down the stairs. I knew we were in trouble when we both had fallen down. Pitch black, pitch black. There was no emergency lighting whatsoever and the exit sign wasnt clear. People were screaming they were so terrified of being alone in the dark. Reporter the landlord said they had a Security Guard on premises within an hour. Residents s