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24 May 2021Save | Email | Print | PDF Issued by: Outsurance
Last year, when Outsurance announced a record low number of complaints referred to the Ombudsman for Short-Term Insurance (OSTI), the insurer committed to doing even better in the future.
Now, with the recent publishing of OSTI’s 2020 Annual Report, Outsurance is yet again the insurer with the fewest complaints referred, when compared to the 10 largest short-term insurers by claims volume. This time, Outsurance’s referral rate has plummeted to less than one complaint (0.881) for every 1000 claims submitted, with the average referral rate of their peers almost triple at 2.53 complaints for every 1000 claims submitted.