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Accenture PH country head on adapting to generative AI: Be open to learning

'In BPO work, we believe that parts of it will be automated, and a lot of it will be augmented, which will create a better employee experience for agents. It’ll be easier to train them,' says Ambe Tierro.

Labor group urges gov t to not leave behind workers as AI integration progresses

Labor group urges gov t to not leave behind workers as AI integration progresses
tribune.net.ph - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from tribune.net.ph Daily Mail and Mail on Sunday newspapers.

OpenAI tech increased productivity of Philippine contact center agents by 13 8% – study

Researchers from Stanford and MIT say that, to their knowledge, this is 'the first study of the impact of generative AI when deployed at scale in the workplace'

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