The sec held an open meeting and voted on several issues flgt roboCall Blocking regulations, media ownership rules. Held in washington dc. This is four hours. Good morning. Welcome to the november 201 meeting of the federal communication commission. Madame secretary, announce the agenda for the morning. Thank you chairman. Good morning. For todays meeting you will hear eight items for consideration. First you will consider a report in order that would expressly authorize Voice Service providers to block certain types of row bow calls that falsely appear to be from telephone numbers that do not or cannot make out going calls. It would prohibit Voice Service providers from blocking 911 calls urpd the rules and encourage Voice Service providers to provide a mechanism to allow subscribers who le jet mat calls are in order to stop such blocking and clarify providers may exclude blocked calls under these rules from their call completion report. Second you will consider a report a second repo
Good morning. Welcome to the november 201 meeting of the federal communication commission. Madame secretary, announce the agenda for the morning. Thank you chairman. Good morning. For todays meeting you will hear eight items for consideration. First you will consider a report in order that would expressly authorize Voice Service providers to block certain types of row bow calls that falsely appear to be from telephone numbers that do not or cannot make out going calls. It would prohibit Voice Service providers from blocking 911 calls urpd the rules and encourage Voice Service providers to provide a mechanism to allow subscribers who le jet mat calls are in order to stop such blocking and clarify providers may exclude blocked calls under these rules from their call completion report. Second you will consider a report a second report in order and second further notice of proposed rule making order on reconsideration and memorandum opinion in order that would make available 1,700 megahert
Providers to negotiate on a much broader basis . Thats part of the dynamic change in the world were living in. Thank you. My time is expired. Thank you, madam chair. Senator bloomenthal had one followup question, and senator franken and i will leave my questions to the end. I much appreciate that, madam chairman, and thanks also to senator franken. Just a quick question. You and i agree that the cost of sports programming are rising, in fact. They are rising astronomically and should better reflect consumer demand. Really arent consumers the best judge of what a fair price for programming should be and wouldnt prices come down if they had more choice, specifically the way to break this cycle of ever increasing costs for sports programming instead of give consumers some more choice through ala carte programming, and i wonder if you could comment on the potential effects of disciplining the market and bringing down the costs of cable as a result of ala carte. Thank you. I truly believe y
Customers on a consistent basis. It is not something were ignoring. It is not something that we are not serious about. We have spent billions of dollars over the past five years improving our networks to try to make them more reliable on additional training for technicians and for our Call Center Employees. We have created new call Center Centers of excellence, one of which is in delaware where you have specially trained Call Center Representatives with a design of trying to enhance the level of Customer Service. We have focused on a whole host of Measure Service improvements including creating one and twohour appointment windows across most of our footprint, which we actually meet now 97 of the time statistically. Were not happy that we dont meet it 3 of the time. This is a place where were having issues. I can just tell you that as a company we are laser focused on trying to improve the Customer Experience and do the very best we can to be the best to offer the best Customer Service
Interactivity, and then you may have another room where people are fine running the video experience. For example, off a roku. Again, this is a portion of the market that continues to evolve with really new devices coming out. It feels almost monthly at this point. Senator, if i could, just two sentences. Just to be clear, comcast is offering the same experience maybe on different devices. So part of the x1 platform is the ability to watch in the home the content that is available the content that is available, all the live channels anywhere in the home on is it more of a closed system with just the comcast i think its the same system, and a lot of this is programming rights issues. Well do some followup questions. So i think were actually doing the same thing just on different devices. Well have some followup questions on the record later on. Comcast and netflix, mr. Cohen, reportedly announced a paid pairing agreement earlier this year where for the first time netflix will pay for a