Technology: Tech crunch
7th May 2021
Zoom calls, video streaming, remote working. Coronavirus has turbo-charged the uptake of new technology in many aspects of our daily life – and independent convenience retailers are no exception.
During the first lockdown, many quickly realised their businesses needed the capability to do things like accept payments and orders remotely, first over the phone and then, increasingly, via the internet. This was crucial in order to keep up with the requirements of shoppers, who turned to online shopping and home delivery in their droves. A report from market analyst Lumina Intelligence earlier this year found nearly one in five shoppers had changed their primary method of grocery shopping to online, while 8% of convenience stores were now offering delivery.