The Cardon-Smith’s also said the bathroom floor was rotten in parts and wasn’t fixed until near the end of the tenancy. The ceilings were mouldy and insulation was not complete. For the first few months of the tenancy, the Cardon-Smith’s did not drink the tap water or use the shower, as the tap water was yellow and had metal particles in it. The issue was fixed when the pipes were replaced in February 2018. There house also had faulty and rotten wooden window frames, with some windows painted shut. There were leaks throughout the home and there was no means of heating when the tenants first moved in.