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SAIA responds to claims of ignoring clientsâ plight and failing to pay or delaying payments
To expedite settlement, insurers need to be provided with all the information they need, especially in the case of larger complex claims, points out SAIA CEO Viviene Pearson. 22:02
FIFI PETERS: Last week you will remember that research from Insurance Claims Africa revealed that the short-term insurance industry made record profits in 2020, while delaying payments to businesses impacted by Covid-19 lockdowns. But the industry body representing insurers says that its members are
not ignoring clients, nor are they using stalling tactics to settle claims.
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