i can text the soupervisor righ away and they turn and go back. we correct our mistakes. the provider had 32,000 customers and that number continues to climb. complaints are at a minimum. there are no reoccurring issues and the staff is happy, too. we have literally had no turnover. great service, a great product. it will speak for itself. be responsive, be attentive, make the customer your priority, but at the end of the day, know that the customer is not always right. if you were not paying attention to the opportunities provided by youtube, you should be. entrepreneurs are using the site and the fame it can bring to make millions. and nbc s joleen kent tells us how they re doing it. reporter: from rachel ray to ellen degeneres. they are so soft. reporter: celebrities long