Many groups visit the Weekender twice a year, year after year
- Credit: Tracey Stephenson
A group of festival-goers who lost a court battle with an events organiser after they refused to refund their deposits have said they treated loyal customers with contempt”.
Caister Soul Weekender in Great Yarmouth, run by Soul Music Enterprises (SME) and held at Parkdean’s Vauxhall Holiday Park for the last 26 years, was due to take place on May 2, 2020.
But despite the pandemic forcing its cancellation, organisers held on to attendees’ deposits - prompting fury from customers expecting full refunds.
According to the organisers, it was made clear in the terms and conditions that the £50 deposit on the £160 ticket was non-refundable - and that attendees should take out their own short break holiday cover or insurance when they book.