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but is the day to day business finally turning the corner, after years of eye watering losses? rebecca crook is from the digital experience agency somo global. rebecca, great to talk to you. do you think it is on course to deliver its promises of turning a profit by the end of the year? they seem to be edging forward slowly. what was interesting if you dig into the detail of the numbers, theirfood businesses numbers, their food businesses actually numbers, theirfood businesses actually nowjust breaking even which is a dramatic increase from where they were one year ago. i guess, the interesting fact on that is that while it does make up a huge part of their business, it is actually their business, it is actually the right hailing the urban is famous for that it actually makes the most profit from. uber. as you said, they suffered during the pandemic, so is that side of the business, right hailing, is that back on track?
Continuing to be successful and maintaining the respect of your peers is impressive enough in a year that saw the world turned upside-down, but perhaps even more impressive is that many of these agencies still score highly for staff satisfaction, despite stretched bottom lines and strained team dynamics – and all without the office dogs, massages and happy hours their sleek city center shopfronts once offered.
So, how have they done this?
The employee journey
At Somo Global – the digital product and experience agency that has its headquarters in London’s leafy St James’s as well as offices in Bristol, Washington, DC, Charleston, SC and, most recently, Medellín, Colombia – responsibility for staff satisfaction falls to James Turner.