you have to say you re sorry, to those people, okay? you didn t mean to do that. it wasn t you, it was your other twin. sure. turn around. sometimes you talk to them like man to man. to me a favor, hang out here, don t make no noise or kicking, i ll go make a phone call right now. they know it s about you. every approach don t work. you have to use different approaches for every inmate. it s my job. i m here to protect and serve. if they have a problem, our job is to we re trained to diffuse the situation. that s what we re trained to do. the one that s made a special trip to the carson unit today to recognize officer alejos for skillful handling of challenging inmates. when i came back to san quentin, i remember from my previous life before i retired, there was something called superior accomplishment award, okay? basically, what that is, you get to give somebody a check, you