William D. Eggers is co-author, with Donald F. Kettl, of Bridgebuilders: How Government Can Transcend Boundaries to Solve Big Problems. He's now the executive…
The state brought together a remarkable coalition and waived red tape to get traffic on I-95 moving again just 12 days after a bridge collapsed. That kind of focus on results, not procedures, can help restore trust in government.
If you were to walk down the street and ask passers-by what value they get from their tax dollars, you would likely be met with unkind words or blank stares.