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The pandemic has been as hard on All Nippon Airways (ANA) as it has been on other major carriers worldwide. Japan’s largest airline by revenue and passenger volume has had to sharply curtail service, such as last week announcing it would suspend 16 international routes through the end of October. The cuts came as ANA said on Friday that between April 2020 and December 2020, it recorded a record net loss of $2.95 billion.
Yet ANA hasn’t stopped pursuing some of its investments in “smart airport” technology and processes in Japan that could help make its operations more cost-effective in the future. The tech includes autonomous vehicles, robotic baggage handlers, automated plane tugs, and robot concierges.