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takers. imagine 911 call takers in a social media environment. and he finds when the public names and shames employees, in response, they do what you would expect them to do. they escape, they sometimes pass the buck, and some of them leave. and i think we re seeing some of that in the great resignation. and partly, the great attraction. we can find, if we re tired of dealing with these customers, let s find a job where we don t have to deal with them. here s the thing, ethan. many of these companies are making massive, massive profits. could they be doing more to help protect or even incentivize their workers on the front lines, right? every day, we re reading about airlines that are offering triple pay to their pilots, but those call center operators who have to talk to people who are waiting three, four, sometimes ten hours after their flights get canceled, those people aren t getting a dime more. sarah did a wonderful job of doing the first step, which is just making this known

Social media environmentEthan bernsteinTriple payCall center operatorsFront lineSarah points out