SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, has been recognised at the 2024 HotelTechAwards for its leadership in converging revenue management and marketing software for hotels. For the second consecutive year, the hotel technology pioneer has taken home the title of ‘Best Hotel eCommerce Platform’, which is awarded to the company that best brings together all the critical capabilities hoteliers need to be successful online.Among those capabilities are distribution, direct bookings and maintaining an online presence. SiteMinder’s relentless focus on these customer needs has seen the company receive the People’s Choice Award for the third straight year. As testament to its leadership within these three areas of revenue management and hotel marketing, SiteMinder has also taken out the top award in the respective categories of ‘Best Channel Manager’, ‘Best Booking Engine’ and ‘Best Hotel Website Design’.Add
Smoky Mountain Resorts, a family-owned business known for its portfolio of three unique family-friendly hotels – the Creekstone Inn, Country Cascades Waterpark Resort, and The Resort at Governor s Crossing – is dedicated to delivering a high level of excellence even amid labor challenges and rising costs. With fewer hands on deck and a need for greater accountability among all staff members, management sought potential technology partners capable of offering greater control and oversight over daily operations. This included a complete upgrade of its employee communications and workflow tools to promote a mobile-first operations strategy. What they discovered was PurpleCloud Technologies, a service optimization platform designed to increase productivity and decreased labor costs, especially in the housekeeping department, one of the largest cost centers in hotels.
In the hotel industry, budgets are tight, and workers are scarce, yet guests still expect service excellence. Nowhere is this dynamic more apparent than in housekeeping. In September 2021, PurpleCloud announced its’ integration to the Maestro PMS solution a tool that helps properties do more with less while aligning service to guest expectations. Today, PurpleCloud announces three additional properties are running on Maestro PMS with the recently implemented integrated tool; Service Optimization Platform and Employee Engagement Platform, and those properties are now enjoying the benefits that it delivers.