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Smartz Solutions, Vox partner to revolutionise customer engagement in SA
Smartz Solutions provides omnichannel communication solutions designed to unify back-office operations, communications and employee engagement.
Merwe
Limpopo
South-africa
South-african
Smartz-analyz
James-guthrie
Smartz-commz
Smartz-solutions
Smartz-solution
Smartz-engage
Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences
Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
South-africa
South-africans
Smartz-analyz
Henry-mccracken
Smartz-solutions
Blue-label-telecoms
Blue-label
Beverly-mare
Product-manager
Smartz-solution
Automatic-interaction-distribution
Providing-ticketpro
CSO says customer-agent matching is key to curtailing customer churn, boosting employee retention
Customer-agent matching employs advanced algorithms, machine learning and sentiment analysis to pair customers with the most suitable agents, says Leon Katzke, chief software officer at Smartz Solutions.
Smartz-solutions
Interaction-distribution
Smartz-solution
Automatic-interaction-distribution
Leon-katzke
Ustomer-agent-matching
Automatic-interaction-distribution
Kid
Algorithms
Machine-learning
Sentiment-analysis
Employee experience predictions for 2024: A new era of engagement
The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.
Van-der-walt
Northern-cape
South-africa
Van-wyk
Cindy-van-wyk
Henry-mccracken
Smartz-solutionc-suite
Chief-technology-officer
Smartz-solution
Automatic-interaction-distribution
Smartz-south-africa
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