2000 offered some lessons, according to a top civil servant involved then. he said lecturing people was the wrong approach. we get industry saying, behave yourselves, and that doesn t solve anybody s problem. what needs to happen is people need to be persuaded and need to understand they need to take part in a collective effort, and it won t be a quick fix. then they might start to calm down. beyond the crisis, the bigger picture is not a pretty one for motorists. surging global demand for oil means petrol prices, already at an eight year high, are expected to move even higher. even when the queues are gone, those price pressures will remain. simon jack, bbc news. what is the current situation for petrol stations across the uk? brian maddison is the chair of the petrol retailers association. is the situation stabilising? it is certainl is the situation stabilising? it 3 certainly improving from the weekend