Page 16 - Single View News Today : Breaking News, Live Updates & Top Stories | Vimarsana

BW Businessworld The Future of Retail - New-Age CRM Trends to Lookout for in 2021 Customer Relationship Management is one of the most critical functions of Retail biz. When implemented successfully, CRM software helps you in knowing your customers, motivating them, contributing to increased retention rate and hence, business growth. Photo Credit : happyfox.com And, as the old Greek adage goes, “The only constant is change”, it also applies to CRM industry, which continues to evolve due to change in technology.  Also, owing to COVID-19 crisis – retailers are revisiting their strategies and upgrading their CRM systems. Here are some top predictions for CRM industry in 2021 including robust features, automation, easy integration etc. 

Loyalty program toolkitLpaas loyalty program toolkitWhatsapp shoppingAppointment schedulerDigital receiptsCustomer relationship managementCustomer relationshipSingle viewTicket management systemData platformபகிரி கடையில் பொருட்கள் வாங்குதல்வாடிக்கையாளர் உறவு மேலாண்மைவாடிக்கையாளர் உறவுஒற்றை பார்வைடிக்கெட் மேலாண்மை அமைப்புதகவல்கள் நடைமேடை