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2 firms battling to reinvigorate customer service

Customer support has become a crowded battlefield in enterprise technology as software vendors from Microsoft to Salesforce.com rush to arm organizations with tools to create one-stop service centers.

Paul jarmanSimonetta turekGustavo sapoznikNice ltdVideo communications incAmazon web servicesInformatica incAvaya incCisco systems incServicenow incAdobe incAsapp incZendesk incGenesys cloud services incTwilio incWorkato inc

Microsoft, Salesforce battle to revitalize customer service

Attention has turned to revitalizing the call center, a once-backwater unit that has long had high turnover rates and minimal corporate investment.

United statesPaul jarmanSimonetta turekTony batesGustavo sapoznikGartner krausNational domestic violence hotlineVideo communications incAmazon web servicesInformatica incAvaya incCisco systems incServicenow incAsapp incGenesys cloud services incTwilio inc

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