Salesforce Leaders Share a Look Under the Hood of Customer Success
On February 16, we launched our new Salesforce Success Plans to help every customer maximize their investment in Salesforce technology, and offer expert resources, specialized guidance, and personalized, proactive expertise. Customer Success has always been a cornerstone at Salesforce, and our success philosophy has driven how we engage with customers for the past 22 years.
Today our customers are asking: how are we innovating?
We sat down with Salesforce executives Anna Le, SVP of Customer Success Group Offer Management, and Jim Roth, EVP of Customer Support to answer that question. Anna a group is the go-to-market vehicle for Customer Success, packaging up success offerings. Jim s group takes it from there, delivering success to our customers.
industry. isn t this the cingular success of the obama administration? and if it is, why don t we hear about it? i don t think it is for lack of trying. they tried to show and i agree this is the signature success, in terms of concrete success, in terms of saying we took the action, it was not popular, it was opposed by people like mitt romney and his buddies, and look what happened. we really saved tens of thousands of jobs in the auto industry and the cascade of suppliers and dealers and all of the eco system that grows up around that industry in the midwest. they are directly responsible for making sure that didn t go under. i think in hindsight, it was the right decision. is it because the phrase bailout is so toxic that we can t use it? yes, in short answer, yes. the problem is that if you look at polling on the auto bailout, it is as unpopular as the bank bailout despite the fact they were different bailouts. one having to do with the real economy, one making creditors