and now, they are under fire. fed ex released a statement saying it was proud of its team s efforts and that they operated on quote, very high service levels. ups apologized and said we know how hard it is for everyone to receive their holiday packages and we re working around the clock to resolve this issue. both companies say that the number of packages exceeded their projections for this time of year, but shouldn t they have been better prepared? joining me now is wall street journal reporter suzanne katner. suzanne, how did this happen? we know this holiday season had a smaller shopping window with thanksgiving being so late in the year, that one analyst says holiday shopping last weekend was up 37% from the year before, but wouldn t these companies have been prepared for that? well, i think what s happening is there was a last minute surge in online shopping. i mean, there is normally a lull between thanksgiving and christmas, but this year, things really slowed down in the midd