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Quicker Checkout May Cause Friction for High-Value Purchases

As D2C brands look to remove friction from the purchasing experience, Sonos finds that sometimes, adding more steps can build customer trust.

Chamberlain Coffee: Subscribe & Save Extends Loyalty Beyond D2C

Chamberlain Coffee CEO Chris Gallant discusses the value of Amazon Subscribe & Save in fostering customer relationships beyond the company's direct channels.

Amid Cutbacks, Instacart Digitizes for Omnichannel Stores

Even as Instacart is undergoing major layoffs to cut costs, the company continues to invest in digitizing the physical store to boost omnichannel efficiency.

35% of Boomers Prefer Retailer Sites to Shopping With Brands

While Gen Z consumers are D2C brands’ best customers, PYMNTS Intelligence found that baby boomers are most inclined to shop online at third-party sites.

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