Tough times ahead for Zimbabwe mobile money firms
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EcoCash wants national payment switch status
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Cassava Smartech s automation drive pushes up customer service index, creates efficiencies
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Cassava Smartech HQ
CASSAVA Smartech Zimbabwe Limited (Cassava Smartech) has turned adversity into opportunity by exploiting the restrictions imposed by the Covid-19 pandemic to enhance it digital capabilities, rollout self-care platforms and improve its overall customer satisfaction index.
The Covid-19 pandemic triggered national lockdowns that have shaken world markets and put national economies on their knees as industries such as aviation, travel and tourism – among many others – have been ravaged by the deadly virus, which first broke out in Wuhan, China, in late 2019.
Mrs Sheree Shereni, Cassava Smartech’s chairperson, said changes brought about by Covid-19 reaffirmed the importance of the group’s focus on digital solutions that address the day-to-day challenges of all Zimbabweans.