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An hour before sunrise, Shelly Brost walked a mile in freezing rain to the public assistance office. She was running out of time to prove she still qualified for food aid after being stymied by a backlogged state call center.
Low-income families who need safety-net services have become collateral damage in the bureaucratic scramble to determine whether tens of millions of people still qualify for Medicaid.
MISSOULA, Mont. — An hour before sunrise, Shelly Brost walked a mile in freezing rain to the public assistance office. She was running out of time to prove she still