Intermountain's former chief medical officer argued that even though hospital finances are dire, hospitals should prioritize patient experience investments. Her reasoning? People like to talk about their experiences receiving healthcare both good and bad. When word gets around that a hospital provides non-rushed, empathetic care, more people will want to come there for treatment,
Hear from patients, leading provider and payer executives, investors, and healthcare startups about how to improve the patient experience at the event, which kicks off the first day of the HLTH conference. ENGAGE at HLTH is scheduled for November 13 at the Venetian Expo in Las Vegas.