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Despite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale

Despite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale
mobilitytechzone.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from mobilitytechzone.com Daily Mail and Mail on Sunday newspapers.

New zealandDavid gardnerShannon colquhounTalkdesk researchRetail contact centers are usingGeneration of contact centersGreater personalizationRetail growthNext generationContact centersKey business driverSlow implementationEvolving rolePowering retail growth

Consumer expectations for smooth digital shopping grew in pandemic

Consumer expectations for smooth digital shopping grew in pandemic
newsday.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from newsday.com Daily Mail and Mail on Sunday newspapers.

Tim calkinsHarris cohenLinda berkeDavid gardnerNicole pennShannon colquhounNorthwestern university kellogg school of managementTaylor performance solutions incSan francisco based talkdeskPresident harrisCountry carpetFarmingdale based taylor performance solutionsNorthwestern universityKellogg schoolCustomers interactBrands today