and in the process, we got much more lean. i can t say same thing about myself. but our distribution process is leaner, and we even have our elves have been going off and becoming black belts. everybody finds that a laugh. ho, ho, ho, ho. it s time now to answer some of your business questions so let s get our board of directors in here to help us out. shama hyder is the ceo of the marketing zen group, a digital public relations firm and cori lathan is the co-founder of anthrotronix, a firm specializing in human computer interface design and health care related product development for mobile platforms and renotic business accepts. an e-mail from fay writes how do you ensure that a small business has the cash flow that it needs? okay let s start with you shama. first of all, this is a great question. every small business owner