we re in the risk management business but this redefines risk. by the nature of this business. i m not an attorney but i would wonder where you can define neglect by creating an environment neglectfully where somebody could get hurt versus them hurting themselves. i don t know that legal distinction. i know that a slippery floor, i hard floor, an unlit step, somebody with a big device in their hand all spell lawsuits, all spell danger. when i look at a businesslike this, i see a conscientious entrepreneur who started a business she believes in. but the nature of the business is worrisome. i worry how you survive without a lawsuit somewhere. but i mean, you re an attorney, lawsuits lurk everywhere. you said slippery floor, shadowy step. can you protect yourself against everything? no, you can t. nothing is foolproof. she s very smart, she has a detailed limitation of liability. but also she seems to know her customers really, really well.