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Skift found out last week. As you can read,
Skift’s experience was like any other new hotel opening experience – a few hiccups are to be expected (e.g., missing hand towels, wet bathroom floors, etc.). Ultimately, guests of the Kayak Miami Beach can expect “touchless” digital kiosks, encrypted wi-fi, text-only communications with hotel staff (no phones in guest rooms), Apple powered TVs, etc. Will these largely tech-driven features be enough to truly differentiate Kayak hotels from its competitors – either for guests or the hotels’ owners? This is a story we will continue to follow.
(“Expedia Settles False Advertising Class Action with Hotels, April 9, 2021 via Courthouse News)