Scaling Service Operations Amidst Disruption
Our Services Use Cases present summary and analysis of a situational market scenario experienced by one or more of Source Support Services’ customers. Specific customer names and details have been removed for privacy.
The field services environment today is facing challenges of unprecedented proportions. End-user demands for service quality and performance continue to rise and services disruption has become a very real dilemma for many organizations. In 2020, we saw that many service organizations – especially those in medical technology, enterprise IT and industrial automation – have been forced to adapt to respond to challenges that would otherwise disrupt their normal processes and prevent them from scaling their business.