Companies toughen themselves by pursuing innovation, creating usable intelligence and thinking strategically, according to panellists at the ServiceNow Africa summit.
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Summary:
The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.
(Image by David Mark from Pixabay )
Government organizations around the world faced a huge challenge in responding to the COVID-19 pandemic, with the increased need to distribute financial support and guidance during the unfolding crisis. The response has been admirable in many cases, given the rapid closing of workplaces and introduction of lockdown measures early last year.
The State of Delaware, on the east coast of the United States, found itself having to deal with these demanding and terrible circumstances, with the Department of Labour facing a surge in claims against unemployment insurance pretty much overnight.