APHA) is committed to providing high quality services.
Monitoring and evaluating how we deliver our services, is an important part of ensuring our customers receive a continually improving service based on feedback.
Feedback may be positive (plaudits) or negative (complaints or expressions of dissatisfaction).
Our service standard complaints procedure provides a formal route for you, as a customer, service user or member of the public, to bring a complaint to the attention of
APHA and helps us to continually improve our services.
What is a complaint
A service standard complaint is a spoken or written expression of dissatisfaction or concern you may have about services provided internally or externally by