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Transcripts for CNN CNN Newsroom With Brooke Baldwin 20140716 19:56:00

and a half months to have his surgery. the dallas va where mitchell had his surgery tells cnn this meets the standard of care at the va and that mitchell didn t have a typical type of skin cancer and therefore did not have a typical treatment plan. we talked to cancer surgeons outside the va and they say they don t wait two and a half months to operate on their patients. more like a few weeks at the most. the patients here wait months to get their cancer removed? no. certainly not. dr. carl is a cancer surgeon. he did a study of cancer surgery wait times at the va compared to other hospitals. the waits were roughly twice that of community hospitals. reporter: waits to remove liver cancers or colon cancers were more than twice as long at the va. his team first reported their findings three years ago. reporter: do you think anything s gotten better? i don t think anything s really changed. reporter: you wouldn t let your patients wait months for a cancer surgery.

Transcripts for CNN CNN Newsroom With Brooke Baldwin 20140716 19:57:00

so is that acceptable for our veterans to wait months? no, i don t think it s appropriate that they wait months. reporter: you ve had meetings with top va leadership and you ve attended their conferences. i would think they would have said oh, my goodness. we have to fix this right away, but it doesn t sound like that s the response that you the got. no, and i don t think it s particularly surprising to anybody that s worked at the va. reporter: after getting nowhere, the researcher sent an e-mail, directly to dr. michael kelley, he replied timeliness of care is of interest, but would not be at the top of my list. are you joking? no. we head his email to vicky mitchell. who is he? i d like to go visit him. dr. michael kelley. i would like to go visit that man because i want to take every one of my grandkids and my kids and let him tell that to them. let him be diagnosed with something like that and see what happens. what would you say to him?

Transcripts for CNN CNN Newsroom With Brooke Baldwin 20140716 19:59:00

your husband? it would probably made his care better and he would be with me, not in the ground. reporter: doctors tell us there s no way to know for sure whether getting the cancer out sooner would have saved mitchell. all his widow knows is that shortly after the operation they found cancer in his lungs. six months later, he was dead. reporter: mitchell still has her love laters he wrote her from the war zone all those years ago. you re the only girl in my life and you will always be. reporter: do you miss him? oh, my god, yes. every minute. every day. he was my love. reporter: dr. bill amoria, the doctor who did the study on the delays, these worked at three different vas and too often he and fellow surgeon his to fight to get the patients the surgeries when they needed it. it makes you wonder how many terry mitchells there are. how many stories you could be telling. elizabeth cohen, thanks so much for sharing their story.

Transcripts for CNN CNN Newsroom With Brooke Baldwin 20140716 19:55:00

late for some veterans families. they are complaining of long wait times not just to see a doctor, but even worse, to receive critical surgeries like removing a tumor. here is cnn senior medical correspondent elizabeth cohen. reporter: sergeant terry mitchell, radio operator in vietnam withstood fire deep in the jungle, exposed to agent orange, survived all of it and then his wife believes his life was cut short by delays in care here at the va. reporter: what do you call this place? va hell because you are in hell when you get here. reporter: here s what she means. august 8, 2012, a va pathologist finds a growth on terry mitchell s neck is concerning for cancer and recommends complete excision. in other words, operate and get it out. but vicky mitchell says her husband then got bounced around from doctor to doctor. medical records show it took two

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