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Over 340 airports worldwide rated in 2020
Malta International Airport is among the winners of Airports Council International’s Airport Service Quality (ASQ) Awards for 2020, claiming the title ‘Best Airport in Europe’ in its size category for the third consecutive year.
Airports Council International on Monday announced the winners of these prestigious industry awards following the rating of 348 airports worldwide by 306,673 passengers throughout 2020 bar the second quarter. A total of 1,044 departing passengers rated Malta Airport based on 34 key performance indicators related to the service provided and facilities offered.
Malta International Airport registered an improvement on most indicators compared to 2019, earning top scores from its guests for ease of way finding (4.50), cleanliness (4.49), staff courtesy (4.45), and safety and security (4.40). The airport ended the year with an all-time high overall satisfaction score of 4.46, surpassing the European avera
Malta International Airport wins Best Airport Award for the Third Consecutive Year bay.com.mt - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from bay.com.mt Daily Mail and Mail on Sunday newspapers.