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How to avoid the post-holiday help-desk backlog

Company call centers and help-desks like this one at State Farm can get overwhelmed after the holidays. Today’s columnist, Raz Rafaeli of Secret Double Octopus, offers ways for organizations to better manage the post-holiday blitz of help-desk calls. State Farm Creative CommonsAttribution 2.0 Generic (CC BY 2.0) It’s always difficult for employees to settle back into work after the holiday season – and that especially holds true for IT professionals. As employees return to work after the holidays, they inevitably subject help desks with a barrage of new support tickets, while simultaneously opening up potential cybersecurity weaknesses. In 2021, companies will also have to deal with the lingering impact that COVID-19 has had on employee working environments. In response, this holiday season and beyond, enterprises need to take a proactive approach to minimize help-desk overload. 

Corporate Credentials for Sale on the Dark Web: How

Moreover, the research revealed that 29% of these stolen passwords are weak, with less than eight characters or without uppercase letters, numbers, or other special characters. About 40% of employees from the 162 companies surveyed reused identical passwords from accounts that had been breached. Note that we are talking about cybersecurity industry employees so awareness is not the issue here.  When cybersecurity companies that should be well prepared to protect their employee data fail to do so, it seems that the problem is not the lack of protections around the passwords but rather passwords themselves. The time has come to question the use of passwords as a suitable authentication method. 

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