As a double immigrant who worked his way through high school and university, I’m a big believer in the lifelong benefits of working on the front line of a service business early in life. One of my first front-line jobs was in the retail sector working at one of the biggest sports stores in Toronto.
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Labor as we know it is over. With layoffs of over 100 million people worldwide during the pandemic, the hotel industry put a big dent in the Hospitality Servant Leader Model.