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Klarna reveals AI chatbot does work of 700 employees

Klarna reveals AI chatbot does work of 700 employees
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Klarna's AI chatbot does work of 700 full-time staff having 2.3 million conversations in first month

Klarna, the buy now, pay later fintech company, has implemented an AI-powered chatbot to manage two-thirds of its customer service inquiries, effectively performing the equivalent work of 700 full-time customer service agents.

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Klarna's Net Loss Narrowed as Revenue Rose and Costs Fell

By Dominic Chopping STOCKHOLM Sweden's Klarna said its full-year net loss narrowed as revenue grew while costs and credit losses fell. The unlisted.

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Klarna Narrows Full-Year Losses Ahead of Expected IPO

Klarna Narrows Full-Year Losses Ahead of Expected IPO
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Klarna CEO Boasts His AI Can Do Work of 700 People After Laying Off 700 People in 2022

The company said its new AI customer service assistant was "in no way connected" to the layoffs.

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