I purchased a service plan for my 2017 Toyota Verso from Hendy Toyota. However, Hendy has now told me it is no longer a Toyota main dealer, having switched to a Kia franchise. Emac, which underwrote the plan, told me it is not transferable, but that they would reimburse the unused premium for a £30 fee. I can then take out another service plan elsewhere, but this will be much more expensive. Hendy has told me categorically that it is not their problem, and that they will continue to service the
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