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their customer service. work that the banks do and tie it into facebook s core service basically they want what does that mean if i were if my bankers are out there so there s a transaction that i don t like and instead of going to my back i m talking to facebook well to a certain extent yes i mean they don t want had to have access to all users transaction information instead they want users when they re looking for customer service in their banks to turn to facebook messenger their chat app they re hoping to load chat bot so little programs they can speak or actually talk on behalf of the bank into their messenger service and have users turn to them when they need customer service from their financial institutions so they re not the facebook is not after after all bank details to to predict you know all consumer behavior. and then right now they say they re not i mean that was initially reported by the wall street journal but facebook has walked that back saying they re really just l

Customer serviceScore serviceChat botTransaction informationChat appConsumer behaviorCustomer service offeringsWall street journal