xperience: 33 years
While recent months have seen several banks announce plans to reduce their branch footprints, especially after the pandemic closed many lobbies and drove customers to digital banking, Rockland Trust has continued to expand by opening retail locations in the Worcester area. After entering Worcester County in 2018 by acquiring Milford National Bank and its three branches in Milford and Mendon, Rockland Trust has since opened two branches in the city of Worcester and another in Shrewsbury.
Overseeing the bank’s retail network is Margaret “Peg” McCarthy. She began working at Rockland Trust as a part-time teller in 1988 to help pay for college and has remained with the bank for 33 years. After working her way up to become a branch manager and take on other roles, she now oversees a network of nine districts with 10 to 13 retail branches in each. McCarthy in 2020 also took on responsibility for Rockland Trust’s three local contact cent