7 Phases Of Evolving From Product Provider To Trusted Advisor
7 Phases of Morphing from Product Provider to Trusted Advisor
Service presents significant opportunity when it comes to a company’s ability to differentiate, diversify, and grow – but how do you move from legacy to strategy to impact? This special report, The Service Centricity Playbook: 7 Phases of Morphing from Product Provider to Trusted Advisor, authored by industry expert Sarah Nicastro of the IFS-owned Future of Field Service, along with Hilbrand Rustema, founder of consulting and research firm Noventum, provides a step-by-step look at how to bring service to the forefront in your business to endear your customers, differentiate your value, and grow your revenue. Featuring real-world perspective from companies who have learned lessons along the Servitization journey, the playbook offers actionable insights and critical considerations.
01.11.21 3 Biggest Challenges For Service Organizations In 2021
By Ivan Moore, Jolt Consulting
While easier said than done, once a service organization has a complete and accurate view of its installed asset base it can then leverage the install base data to significantly increase revenues in four primary ways.
Featured Articles
By Akhil Rajan, Zuper
Quality customer service stems from deploying efficient dispatch software that can help you manage field operations with efficiency. Considering how critical customer experience is to customer loyalty in the services industry, small businesses are turning to technology to find reliable dispatching solutions.
By Sarah Nicastro, IFS North America
Resilience Gives Way To Dominance: Three Predictions For How Service Emerges Stronger Than Ever In 2021
By Sarah Nicastro, Field Service Evangelist, IFS and Future of Field Service
In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the positives. As someone who cares deeply about this industry, one of those positives for me has been witnessing how the leaders I’m speaking to have risen to the challenges of this year with grit, resilience, and fortitude. They’ve shown true compassion for their coworkers and customers alike, bonded together by a deepened sense of empathy.
01.06.21 Why You Need To Reevaluate Your Enterprise Software
Submitted by Fieldpoint Service Applications Inc.
There are plenty of ways to deliver fast, smart, and personalized service to your customers. The best field service organizations are doing it with a comprehensive field service management software. To put it simply, the future of field service is through a software solution. As competition continues to grow and customer demands continue to rise, the need for a solution that provides a superior customer experience with exceptional service is a must.
Submitted by Aquant
AI-driven transformation requires sweeping organizational change, better data policies, user buy-in, and an end product that’s easy enough for the entire workforce to use. As more analysts detail the state of AI deployments across the enterprise, we are taking a closer look at how these lessons apply to the service industry.