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Covid-19: Hughes Insurance moves to permanent home-working
By John Campbell
Published
The company, which is part of the global Liberty Mutual group, has about 250 employees.
It introduced remote working in March 2020 and will continue that even when lockdown ends.
Hughes remaining retail branches will not reopen but no jobs will be lost, with a focus on ensuring employees could disconnect at home.
The company said no staff had been furloughed during the pandemic and it was continuing to recruit. Sustain the benefits
Sarah Balmforth, the head of human resources at Hughes Insurance, said: The remote model has served us extremely well throughout the pandemic.
Remote employees will receive a €660 (£566) gross annual payment to cover any related remote working expenses.
US-owned Liberty Insurance has become the first big employer in Northern Ireland to publicly announce that it is continuing with home working indefinitely.
Hughes confirmed it will shut three branches across Portadown, Glengormley and Newtownards but a spokeswoman said no jobs will be lost.
The Ards branch will be used as a hub which staff can visit up to two days a week if they wish, the company said. The needs of both our customers and our staff were central in the decision to close our branches. We also have plans to further develop the remote customer offering to include enhanced virtual customer-services which will replicate the traditional in-branch, face-to-face experience in the digital format that customers want.