BBC News
Published
image captionJames Delaney died of natural causes aggravated by neglect, a coroner found in 2019
The mother of a man who died after suffering neglect said she felt extreme distress and anger at a critical new report into his care home.
James Delaney, 37, died while he was a resident at Sapphire House in Bradwell, Norfolk, in July 2018.
After an inadequate rating by the Care Quality Commission (CQC), Mr Delaney s mother said she felt lessons had not been learned from her son s death.
A spokeswoman for operator Crystal Care said it had addressed all concerns .
She said they were confident that future inspections will note the improvements that have been made .