any well, what s your indication about the victims? are they going to be satisfied with the findings of this study? reporter: obviously, they re going to be hugely disappointed if, in fact, they cannot find a smoking gun, and can that s why toyota s also facing hundreds of lawsuits. but keep in mind there s been a lot of alarmist reporting and misstatement of facts. that 911 phone call we just listened to, not many people have seen the san diego police report on that accident. i m holding it in my hand. it found that that was a loaner call from a san diego car dealership and a detailer, in other words, the guy who washes the cars, put the wrong floor mats from an suv into that smaller loaner car and that an earlier customer who used that same loaner car with the wrong mats complained about the gas pedal getting stuck under the mat. the receptionist to whom he complained didn t pass that information along. another customer took that loaner car out, and we all just heard what happene