They said the decision to close the stores, which accepted donated goods and sold them on as affordable items for those in need as well as astute bargain hunters, had not been easy. “But returns have been in decline for some time and are no longer sufficient to cover costs,” they said. Its annual returns for 2019 showed Methodist Goodwill had made a surplus of less than $10,000. Terrace End shop manager Catherine Moxham said it was an emotional time for staff, volunteers and regular shoppers. She had been managing the store for nearly seven years, and had formed bonds with regular shoppers in that time.