Customer Behavior is Driving Pandemic Distress for Grocery Store Workers, Report Finds Twenty percent of Arizona grocery store workers surveyed said they have experienced severe levels of mental distress during the COVID-19 pandemic. By Lori Harwood, College of Social and Behavioral Sciences Dec. 14, 2020
Holiday shopping season is ramping up while COVID-19 cases are rising nationwide, presenting increased risk for essential retail workers – not just physically but mentally.
A new report by University of Arizona researchers finds that 20% of Arizona grocery store workers surveyed have experienced severe levels of mental distress during the COVID-19 pandemic. One of the major sources of that stress: customer behavior.