Latest Breaking News On - Sabio group - Page 1 : comparemela.com

When it comes to contact centers, there’s little room for error. Studies show that one bad experience can result in a customer cutting ties with a company. This is especially true for businesses that operate in sectors where consumers have many options, like wireless plan carriers, health care providers, and financial services, including banks or credit unions. For companies that rely on large contact centers, it’s critical to provide consistent, reliable, and personalized lines of communication with customers. Contact centers often channel the only interaction customers will have with a company, making each conversation critical to business success. Applying the right technology can make the difference between winning, retaining or losing customers. Earlier this year, Consuelo Remmert, General Manager and Head of International at Afiniti, shared her insights on how contact centers can deploy human-centered AI to deliver optimal customer experiences. Customer experience

Consuelo remmertSabio groupHead of international at afinitiGeneral managerSabio disruptAmazon associate