Tens of thousands of social housing tenants across Scotland have been helped to claw back more than £9 million in unpaid cash from the UK’s “complicated” benefits system. The Wheatley Group, which administers Glasgow Housing Association (GHA) and five other organisations, said that its staff had intervened in more than 20,000 cases to help people claim financial assistance they were due. The group said that many struggled to fill in forms or access online payments – and were missing out on money which was rightfully theirs. Some of those affected said being able to access benefits they were unaware of, or thought they had been denied, was a “lifeline” which helped them keep their heads above water while they relied on food parcels to get by.